Refund Policy
Last updated: July 23, 2025
1. Purpose
This Refund Policy explains when payments may be returned and confirms that all sales are final unless one of the narrow exceptions below applies. At Serververse, we are committed to delivering high-quality hosting services.
2. General Rule – No Refunds
Except as expressly stated in Section 3, all fees paid to Serververse are non-refundable once a service, license, or renewal is activated. This rule applies to every product line, including but not limited to: Web / WordPress / WooCommerce Hosting, Email Hosting, VPS, Storage VPS, Cloud, Dedicated Servers, Game & Discord Servers (Minecraft, FiveM, RageMP) and all Domain services.
3. Limited Refund Exceptions
A refund, at Serververse’s sole discretion (as an account credit), will be considered only when every one of the following conditions is met:
- Duplicate or Accidental Payment: You were charged twice for the same invoice due to a technical error, and you submit a ticket within five (5) days of the duplicate charge.
- Billing-System Overcharge: Our billing platform collected more than the advertised price for the exact service ordered, and you notify us within forty-eight (48) hours.
- Provisioning Failure: The purchased service was not activated within forty-eight (48) hours of order placement, and you opened at least one support ticket requesting activation assistance.
- Administrative Error: We mistakenly terminated or suspended your active service, and you provide evidence of the error within five (5) days.
Refunds are never granted for customer configuration mistakes, security compromises, quota exhaustion, or downtime beyond Serververse’s control.
4. Promotional Money-Back Guarantees
From time to time Serververse may advertise a “30-Day Money-Back Guarantee” or similar incentive. When such an offer is explicitly stated on the order page and invoice, the promotional guarantee overrides Section 2 for that product only.
5. Chargebacks & Disputes
Opening a chargeback or PayPal dispute before giving Serververse a fair chance to resolve a billing concern violates our Terms of Service. We reserve the right to suspend all related services immediately.
6. Enterprise & Custom Contracts
Customers who have executed an Enterprise Master Services Agreement may negotiate bespoke refund or credit terms through their assigned Client Manager.
7. How to Request a Refund
Email billing@serververs.com or open a ticket in the Client Portal. Your request must include: the invoice or transaction ID, a brief description of the qualifying scenario, and supporting evidence. Valid claims are reviewed within five (5) business days.
8. Modifications
Serververse may update this Refund Policy at any time by posting a revised version at serververs.com/refund. Changes take effect one (1) day after posting.